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You Have Options
Everyone likes to bank differently.Do you like the convenience of using an app or managing your account online? Maybe you’d prefer a quick trip to an ATM or need personalized service at a branch or with live phone support.
At Navy Federal, you have options—you don’t have to choose just one!
Manage Your Account
| Mobile App* | Online Banking | Phone (live support) | Phone (automated) | Online Chat* | Branch | ATM | |
|---|---|---|---|---|---|---|---|
| Check account balance | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available |
| Order cashier's checks | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓ Available | Not available |
| Order personal/ business checks | Not available | ✓ Available | ✓ Available | Not available | Not available | ✓ Available | Not available |
| Statements | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓1 Available | Not available |
| Account transaction activity | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓1 | Not available |
| Disputes/Fraud | Not available | ✓ Available | ✓ Available | Not available | Not available | ✓ Available | Not available |
| Set up account notifications | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓ Available | Not available |
| Update personal information | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓ Available | Not available |
| Enroll in digital banking* | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓1 | Not available |
| Locate a branch | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | Not available |
Manage Your Card
| Mobile App* | Online Banking | Phone (live support) | Phone (automated) | Online Chat* | Branch | ATM | |
|---|---|---|---|---|---|---|---|
| Cash advance (Navy Federal Card) | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓ Available | ✓ Available |
| Activate a debit card | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ |
| Replace a debit card | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | Not available |
| Request a new debit card | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | ✓ Available | Not available |
| Change debit PIN | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓ Available | Not available |
| Activate a credit card | ✓ Available | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | Not available |
| Change credit card PIN | ✓ Available | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | Not available |
| Increase credit card limit | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓1 Available | Not available |
| Request a new credit card | Not available | Not available | ✓ Available | Not available | ✓ Available | ✓ Available | Not available |
| Replace a credit card | Not available | Not available | ✓ Available | Not available | ✓ Available | Not available | Not available |
| Freeze/unfreeze card | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓ Available | Not available |
| Report a debit or credit card lost or stolen | Not available | Not available | ✓ Available | Not available | Not available | Available | Not available |
| Set up card notifications | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓1 Available | Not available |
| Set up travel notifications | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓1 Available | Not available |
| Gift cards⬥ | Not available | Available | ✓ Available | Not available | Not available | ✓ Available | Not available |
Make Payments/Transfers
| Mobile App* | Online Banking | Phone (live support) | Phone (automated) | Online Chat* | Branch | ATM | |
|---|---|---|---|---|---|---|---|
| Bill Pay (external biller)setup/questions | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓ Available | Not available |
| Payments (Navy Federal accounts) | ✓ Available | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓ Available |
| Transfer money between Navy Federal accounts | ✓ Available | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓ Available |
| Transfer money to another NFCU member | ✓ Available | ✓ Available Available | ✓ Available | Not available | ✓ Available | ✓ Available | Not available |
| Transfer funds outside Navy Federal | ✓ Available | ✓ Available Available | ✓ Available | Not available | Not available | ✓ Available | Not available |
| Wire transfers | Not available | Not available | ✓ Available | Not available | Not available | ✓1 Available | Not available |
| Western Union | Not available | Not available | ✓ Available | Not available | Not available | ✓1 Available | Not available |
Deposit/Withdraw Funds
| Mobile App* | Online Banking | Phone (live support) | Phone (automated) | Online Chat* | Branch | ATM | |
|---|---|---|---|---|---|---|---|
| Deposit a check | ✓ Available | Not available | Not available | Not available | Not available | ✓ Available | ✓ Available |
| Withdraw cash | Not available | Not available | Not available | Not available | Not available | ✓ Available | ✓ Available |
| Deposit cash | Not available | Not available | Not available | Not available | Not available | ✓ Available | ✓ Available |
Submit Applications
| Mobile App* | Online Banking | Phone (live support) | Phone (automated) | Online Chat* | Branch | ATM | |
|---|---|---|---|---|---|---|---|
| Membership application | Available | Available | ✓ Available | Not available | Not available | ✓1 Available | Not available |
| Credit card application | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓1 Available | Not available |
| Auto loan application | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓1 Available | Not available |
| Student loan application | Not available | Available | ✓ Available | Not available | Not available | ✓1 Available | Not available |
| Personal loan application | ✓ Available | ✓ Available | ✓ Available | Not available | Not available | ✓1 Available | Not available |
| Mortgage application | ✓Available | ✓ Available | ✓ Available | Not available | Not available | ✓1 Available | Not available |
| Home equity loan application | ✓Available | ✓Available | ✓ Available | Not available | Not available | ✓1 Available | Not available |
| Open Checking, Savings, Money Market Savings account | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓1 Available | Not available |
| Open certificate/ Certificate maintenance | ✓ Available | ✓ Available | ✓ Available | Not available | ✓ Available | ✓1 Available | Not available |
| Open IRA account | Not available | ✓ Available | ✓ Available | Not available | Not available | ✓1 Available | Not available |
About Your Banking Options
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In App
Manage your accounts anytime, anywhere with our mobile app,* an all-in-one personal finance tool for Apple®, Android™ and Kindle Fire™ devices.
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Online
Access your accounts conveniently and securely by signing in to digital banking* through your web browser.
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In Branch
Find a branch or ATM location in your area for in-person service.Skip the lines by booking an appointment online before you go.
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On the Phone
Talk to a real person, anytime you need it, by reaching out to our stateside call center at1-888-842-6328.
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Via eMessage
Send us a secure message by signing in to digital banking. Simply select Messages, then Send us a message.
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With Live Chat
To get questions answered by one of our representatives in real time, look for the chat icon on certain pages.
Need help? Visit our Contact Us page.
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Transaction may not be available at all branches at this time. Check out for more information.
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